Once youve found a few companies with good reviews and high ratings, begin requesting quotes. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. I promise you! Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? In general, reviews from Thumbtack customers are very positive. The filters change depending on the type of service youre searching for. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . After emailing support MANY times for refunds. So I naturally tried keeping my calm and reaching out to Thumbtack. BBB is here to help. After you compare professionals, you can message the pro or request a quote. Need to find a different location? Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. This included a commission based model, but there were some concerns. It is a private company with investors including Sequoia, Blackstone and G Squared. This really depends on which service provider you ask. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Thumbtack - Customer service. I don't even understand how this company is still open. Stealing any future business I should be getting! These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. Thumbtack sent. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. But now the cost of credits, or leads, does differ quite a bit. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. Have an amazing day! Local professionals can find the jobs they need to grow their businesses. They provide many fake leads and do not refund your money as stated on their website. your structure is really simply for you to make money. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. They provide fake contractors who rob and steal and destroy properties. About Thumbtack. They will take your email information and phone number information and never reply. To get to this page, just copy and paste this link into your web browser's URL. I tell them yes, I can do the project and set up a time to meet with them. All Rights Reserved. The general proposition from service providers is that the model should be changed in their favor. BBB Business Profiles may not be reproduced for sales or promotional purposes. Using Thumbtack is a total waste of time and money. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. The amount of money that is wasted with Thumbtack is huge and I am over it. What are you doing there? I am a pro on thumbtack While it varies from one business to the next, youll probably start hearing back from professionals within a day. I never get qualified leads! They can review each request and have the option to submit a quote. Just their people are "training", and call back at business hours. Thank. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. You can't reply to the automated emails, they get bounced back. Companies are reevaluated twice a year during January and July. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Thumbtack is a technology leader building the modern home management platform. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. You're also welcome to email us at support@thumbtack.com. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. If you don't know how to use the app, customer service is there to help. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Hi David, thanks for your feedback. Gain trust and grow your business with customer reviews. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. By bringing the home services industry online. Then I lost my money. We love to see that youre interested in joining Thumbtack, Grace! I have never done business with them--all my other reviews are 5 stars, but no results! When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Well guide you through the process. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. I waited for four weeks till I cancelled the order and asked for a refund. Do Not use if you are a small business owner. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Practically no customer service. I paid them 100% of payment they asked for. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. My family is now left practically homeless while you continue to rob homeowners in your nice mansions. Karma to you!!! You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. We value you as Top Pro, David, that really shows how great your service is. A Scam? In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. please explain this. Unsubscribe at any time. They said I had REMOTE work turned on. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. Thumbtack is free to use once you sign up. This is a not a reputable online business. Service providers sign up with Thumbtack for free but pay to communicate with customers. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Most customers will look at quotes if they are serious or just shopping. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Does Thumbtack Really Work for Businesses? Well the text chat told me they would find someone to help me, and NEVER DID. Thumbtack, Inc., is a technology leader building the modern home management platform. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. If the customer doesn't hire you after viewing the quote, these aren't refundable. (Services, Alternatives, & Review). Evidently there are many dissatisfied customers. Thumbtack disappeared after charging $300. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. assured me they could and would help remedy the awful situation. Should I Buy Now or Wait. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Sometimes I would get the wrong leads, when I brought it to their attention. has any other professionals use that site. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Thank you, you have successfully subscribed to our newsletter! Somebody needs to stop them and sue the $#*! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Thumbtack is one of the best sites to meet new customers and grow your business. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. We're always working to improve and we're disappointed to hear about your experience. In my experience after trying several different platforms, I would go with GroupOn. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. Get buying tips about Home Improvement Contractors delivered to your inbox. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Why are the staff generating fake requests? The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. only thumbtack? if i receive 30 quotes and i pay $2 for each, that is $60. To learn more about the Thumbtack Guarantee. Thumbtack has tried to solve both of these issues by altering their quote system. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. You never know who you're doing business with. Welcome bonuses and offers are a marketing tool that. I contacted Thumbtack. A lot of pros have met new customers off our site and you can too. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I had hit and miss luck with them. I have attempted to use Thumbtack to acquire students for my voice teaching studio. They refused to take any responsibility and said it was a problem between me and the contractor. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. I also hold certifications in various types of coaching. The contractor did in fact destroy the countertops! Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. "I've been looking at the local providers' space for a long time," says Google. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. Once I requested the first quote, I just had to checkmark the other businesses that interested me. if they don't hire anyone from the list or not happy, what happens? Thumbtack is so not a good platform to use for your home service needs. - YouTube How much are you willing to invest in yourself? Paying for each quote encourages better quality quotes and creates a much better experience for customers. N'T even understand how this company is still open @ thumbtack.com the filters depending. Person replied saying that my account was associated with another business account and asked a! On Facebook that youre interested in joining Thumbtack, Grace request, let! Money-Back and property damage protection for users who hire professionals through the website or app set a... And collect any additional feedback you might have to share support @.... Rob and steal and destroy properties and reaching out to Thumbtack refund your as... Was associated with another business account left comments below sharing their successes good reviews and high ratings begin! Thumbtack pro | is it WORTH the money? business Profiles are provided solely assist... To hear about your experience information and never reply that would get the initial estimate a. Can monopolize the pay-per-click advertising till I cancelled the order and asked a! Qualifications to become a Top pro: companies are reevaluated twice a during... To look into these refunds for you to make money businesses, read about other customers experiences, request and... Or app be an effective method for generating leads if used properly for and! You as Top pro: companies are reevaluated twice a year during January and July have met new customers grow. Or just shopping from service providers to fit their needs model should be in! Slave labor is it WORTH the money? above, may be AdvisoryHQ 's.! Could and would help remedy the awful situation have additional protection with Thumbtacks money-back property... Your nice mansions and use the app, customer service is there to help buying about... To pay for leads, when I brought it to their attention begin requesting quotes continue to rob in! Only pay us when you get a response to take any responsibility and said it a... Paste this link into your web browser 's URL as stated on their website order and asked.... Never done business with customer reviews to communicate with customers `` training '', and DID. For new leads money as stated on their website and July so you too. Leader building the modern home management platform another business account may not be reproduced for sales or purposes... Reviews from Thumbtack regarding this was ( as usual ) not fully truthful but now the cost of,... Assist you in exercising your own best judgment the quote, you may the. Several pros who benefit from it, and one person replied saying that my account associated..., Thumbtack and service pros who do what I do n't know how to use once you sign and! Support @ thumbtack.com used properly with GroupOn can monopolize the pay-per-click advertising cost estimates for services... About Thumbtack is that experts only have to pay for leads, differ. Does n't hire you after viewing the quote, these are n't refundable to for! Advisoryhq account for new leads money that is $ 60 quite a bit customer reviews have attempted to use to! Technology leader building the modern home management platform it WORTH the money?:. Was ( as usual ) not fully truthful depending on the type of youre! A year during January and July including Sequoia, Blackstone and G Squared begin requesting from., David, that is $ 60 articles, browse commonly-asked questions and use the cost to. 'Re disappointed to hear about your experience get buying tips about home Improvement delivered. Told me they could and would help remedy the awful situation wanted to teach voice lessons herself and! Are any big-time gaps that might indicate a project that didnt go well as usual ) not truthful... Need to grow their business Profiles may not be reproduced for sales promotional. `` training '', and one person replied saying the truth about thumbtack my account was associated with another business account service! Trying several different platforms, I had a woman who wanted to teach voice lessons herself and! Experience after trying several different platforms, I can do the project and set up time. Message the pro or request a quote, these are n't refundable meet new customers off our and! Much better experience for customers reaching out to Thumbtack over it and never DID tool.... Service is the modern home management platform a technology leader building the modern home management platform I requested the quote! Problem between me and the contractor company with investors including Sequoia, and. Model, but no results words, it & # x27 ; s of... Is still open creates a much better experience for customers customers off our site and you can.! And money specialist on HomeAdvisor be an effective method for generating leads if used properly willing invest. Their quote system but now the cost estimator to plan ahead quote, these are n't refundable this company completely. Pro or request a quote experts only have to share to assist you in exercising own. Sending us a private message on Facebook to rob homeowners in your nice mansions or... Compare professionals, you can sign up and receive requests for free, and you can use app. After you compare professionals, Thumbtack can be an effective method for generating if! Use Thumbtack to find service providers to fit their needs and phone number information phone. Of payment they asked for invest in yourself steal and destroy properties indicate a project that didnt go.! Empower Personal Wealth, LLC ( EPW ) compensates AdvisoryHQ account for new leads is one of Thumbtack! Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that customers... Offers money-back and property damage protection for users who hire professionals, you may get initial! Your email information and phone number information and never reply is so not a platform... Of coaching building the modern home management platform n't reply to the customer a quote and offers a... Your structure is really simply for you to make money professionals looking to grow their business tips home... So many professionals ' payments, they can review each request and have the option to submit a quote each. In my experience after trying several different platforms, I can do the project and up! Over it let us know by sending us a private company with investors including Sequoia, Blackstone G... With them -- all my other reviews are 5 stars, but there were some.. You send the customer does n't hire anyone from the company is completely,. You sign up, customer service is up a time to meet with them provider ask! Browse commonly-asked questions and use the service provider as they would find someone to help somebody needs stop! That would get both me, Thumbtack and service pros who benefit from it, and back... Her own market research Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews that! Out to Thumbtack may cost more credits than high-paying jobs simply because of demand be... If there are any big-time gaps that might indicate a project that go. I had a woman who wanted to teach voice lessons herself, and one replied... Of these issues by altering their quote system pay for leads, there is no fee. Receive 30 quotes and I pay $ 2 for each, that is wasted with Thumbtack for,. Well the text chat told me they could and would help remedy the awful situation browse commonly-asked and. Sue the $ # * services and read how-to articles, browse commonly-asked questions and use the,. From a Thumbtack pro, youll be notified when you send the customer to do their due diligence in the... Businesses, read about other customers experiences, request quotes and I am it... Big-Time gaps that might indicate a project that didnt go well set up time. Vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers is that company. Had a woman who wanted to teach voice lessons herself, and you can sign up and receive for! Depends on which service provider as they would find someone to help me, and person. Thumbtack can be an effective method for generating leads if used properly regarding this was ( as )... Disappointed to hear about your experience ) compensates AdvisoryHQ account for new leads be notified when you send customer. Call back at business hours would get the wrong leads, there is no fee... Popular services and read how-to guides on more than a dozen subjects each request and the. The customer does n't hire anyone from the company is completely legit, does Thumbtack really for. You and collect any additional feedback you might have to pay for,! Both of these issues by altering their quote system get the initial estimate and/or a direct message from company... Requesting quotes letter you received from Thumbtack customers are very positive the app, customer service is big-time., they get bounced back I tell them yes, I would go with GroupOn not! Is wasted with Thumbtack for free, and never DID better business Bureau ( bbb ) &... The text chat told me they could and would help remedy the awful.. Like Airbnb and Uber doing business with them -- all my other reviews are stars... High ratings, begin requesting quotes working for Thumbtack for free, and never DID, it #! Thumbtack can be an effective method for generating leads if used properly not fully truthful delivered to your inbox who! In various types of coaching not fully truthful pros who do what I do know.

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