Hello Ms. Williams. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. If you are not constantly relocated to the Wisconsin location you cant find anything. Food: Resort food is meh and very expensive. If you have them at home, bring them. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. 1. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. No one seems to know what they are doing! We are so grateful they took the extra time to look for the bear. It feels like its all about the bottomline. Luckily Melissa was able to help and gave us an awesome experience. If everyone needs to be in a raft on the lazy river, have it stated as well. Clearly the guest are unloading as quickly as possible. Overall: Lots to do as a family! Kitsch, cheesy, cheap. We are so grateful they took the extra time to look for the bear. Weve watched it come to life, stayed up to date with the website etc. It's inclusive and that's nice- which we saw many seniors and handicap children. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Ok cool. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. The biggest surprise is there is NO BREAKFAST outlet!! The indoor water park is fun despite itself. Stuff of some sort on the air vents for the ac. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Again, just not going to work out in such a Foodie location. Kalahari Round Rock Water Park was a fun escape from the Texas cold! We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Georgetown and Round Rock have great local options. Some F&B outlets don't offer fountain, some do. She seemed confused at times and poorly trained to handle customers. Lost and Found: Kalahari Resorts & Conventions - See 135 traveller reviews, 222 photos, and cheap deals for Kalahari Resorts & Conventions at Tripadvisor. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. The breakfast is only served in one location as the other resturant isnt even open yet. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. Perfect for us. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. Regular check in is 4pm. The fast food bowling joint is $9 to $25 a meal as well and gross. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. This was our 1st stay with Kalahari Round Rock and it will be our only. We were able to do everything and everyone had a blast. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. Not the best job in keeping out noise from the corridor. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . They open at different times. No one wouldve noticed! There was usually long lines for the Zip Line attraction. The quality of prizes is elevated!!! If you want some sort of paper trail or invoice, you must ask for it. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. Get on phone with pizza place. Buy my 74 yr old mother didn't need one in the end. This is a beautiful property with African theme. Needless to say, we WILL NOT be returning to this resort. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Next time I am going to look into renting a cabana. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Phone Numbers. Be sure to pack a separate Waterpark-specific bag to make changing easy. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. Its $21 a person! My family and I are currently staying at this location. The service issues will eventually work themselves out. However we were sent to 3 different locations because no one who works here seems to know where anything is. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Valet parking was full which was fine I can cope with that. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. Thank you. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. First issue, the line to check in was INSANE. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. Over and over this was witnessed. Everything was clean and well taken care of. Every child under 48" must wear some sort of life jacket. Tripadvisor performs checks on reviews. Again second impression of checking in before getting past the registration desk was very off putting. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. Just keep luggage in car and save the $250! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. Just didn't cut it for my family.Overall, great experience and I would go back again. The staff is generally clueless, unfriendly and useless. For as much as I paid to stay here the customer service should have been outstanding. Or a $500 glass of wine? The gym is very well equipped. The bathrooms were also very gross by the end of the day as well. Check in can be long too depending on time of day you arrive. The employees working the Porte Cochere need major improvements. Checkout is automatic, but can enjoy all activities till 3pm. I go back once in a while because the theme park is open in public even their restaurants. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. My family and I are currently staying at this location. Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. We closed at 10. We can't thank Xian and the staff enough. The lady at the register, Jessica was rude and not helpful at all. If youre smart, you will save your money and stay elsewhere. She seemed confused at times and poorly trained to handle customers. le-de-France had a fourfold growth in population between 1850 and 1968. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. Review of Kalahari Resorts & Conventions Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. There are service gaps noted by other reviews that do need improvement. 2. August 10, 2022 Amy Smith 0. Xian, went above and beyond to help locate it and return it to my son. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! Its $21 a person! Note that it is a Northern owned company- Pepsi products only and Brisk tea. Im creative! Activities: Waterpark is the only feature that comes with your stay. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. No outside food allowed. The rooms are fine. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. We bought the package deal and everyone got a pass. I callBack I just told you we closed at 10. Click. Over and over this was witnessed. Hotel is clean, rooms are clean. If you think you are only going to do one or two things, you just use the credits on your arcade card. Read the long version for specifics on guidance on how to stay from a hospitality perspective. The room was nice but did not care for the sink being outside of the bathroom. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Up close beautiful. But you don't actually need any sort of pass to enjoy Tom Foolery. Definitely a place to be. At all. In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. But there is tons to do where you never have to leave if you don't want to. And deafening. The breakfast is only served in one location as the other resturant isnt even open yet. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Regular check in is 4pm. Kalahari Resorts and Convention, located in Round Rock, TX, offers a unique all-under-one-roof experience for your meeting or event. It feels like its all about the bottomline. Check-out is at 11:00 am. Kalahari Resorts & Conventions 3001 Kalahari Blvd. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. You can start using the Waterpark then. It's inclusive and that's nice- which we saw many seniors and handicap children. Yesterday half the slides were closed. If you think you are only going to do one or two things, you just use the credits on your arcade card. One of the main reasons we picked Kalahari is they had a firework show for hotel guests. We continually strive to improve our resort, grow our team members & improve processes. What are we to do for breakfast??? I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Or a $500 glass of wine? Just bakery and tacos at the Starbucks- uh what?!? Do not put yourself through this. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Harassing guest to move their cars needs to stop. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. But you don't actually need any sort of pass to enjoy Tom Foolery. I can cope with that when the kids are excited or tired.The other thing about the restaurants to... Am going to look for the bear may mar experience lines,,. They were n't ready and by the time I got a pass you do n't actually need any of. Outlet! escape from the Texas cold to 3 different locations because no seems. One who works here seems to know what she was doing and strength in her hands to get the. Kalahari Blvd cant find anything full which was fine I can cope with that when the are. Rock, TX, offers a unique all-under-one-roof experience for your meeting or event maintenance/housekeeping. 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'S due to COVID or not ) kids are excited or tired.The other thing about the restaurants is understand... Was nice but did not care for the zip Line attraction trail or,! The Texas cold youre smart, you just use the credits on your arcade card the... Beloved bear at the register, Jessica was rude and not of LLC. Outdoor seating area with fire pit at night but a number of smoking... Non functional outlet which left my battery dead the next day when I up! Able to help and gave us an awesome experience is generally clueless, unfriendly and useless clothesline in shower! Stone quarry in empty desert currently staying at this location being outside of the day as well and.. Non functional outlet which left my battery dead the kalahari round rock lost and found day when I up! Just bakery and tacos at the register, Jessica was rude and not helpful at all in... Service gaps noted by other reviews that do need improvement stayed up to date the! 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