Location: Field. Find the best jobs in the US, apply in 1 click and get a job today! Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Communicate with the management team regarding customer requests and concerns. Click the link in the email we sent to to verify your email address and activate your job alert. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Greet and provide an enjoyable shopping experience for all customers. We are not an agent or representative of any employer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. More. We recommend using the filters beneath the search bar to best search for your desired opportunity. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Activate fuel and gift cards and assist with lottery purchases as needed. Greet and provide an enjoyable shopping experience for all customers. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Averages based on self-reported salaries. If there is any contamination, carefully clean these areas. Department: Store Operations. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. We would love to be a part of your professional journey. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. About this jobFind your commute. The estimated additional pay is $2 per hour. Additional pay could include bonus, stock, commission, profit sharing or tips. Perform customers fuel transactions. Explain what steps you took to resolve the situation or diffuse the customers anger. Department: Store Operations. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Job Title: Customer Service Associate. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Persuasive Speaking Skills. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. You can also use your communication skills to write emails, send text messages and post on social media. Take care to maintain the appropriate level of cash in the safes. Activate fuel and gift cards and assist with lottery purchases as needed. Respond to customer requests and complaints in a timely and courteous manner.2. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Additional pay could include bonus, stock, commission, profit sharing or tips. All Rights Reserved. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Perform customer fuel transactions and monitor activities at the fuel court. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Check expiration codes, face and inspect all items. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Reminder Apply for our Summer 2023 Corporate Internship Program! Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Then you may be a perfect addition to the Wawa team. Prepare all made to order food and/or beverages according to recipe or customer specifications. Here are three trends influencing how Wawa Customer Service Associate employees work. Identifying customer needs. Come to us in your pursuit of success. Location: Field. You will also be in a supporting position to perform tasks such as general cleaning of the store. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Your job seeking activity is only visible to you. Customer Service Representative job title. www.wawa.com/careers #jointheflock #internships2023. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Follow proper coding procedures. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Job Title: Customer Service Associate. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Communicate with the management team regarding customer requests and concerns. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Communicate with the management team regarding customer requests and concerns. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Stop fuel pumps if necessary. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Check expiration codes, face and inspect all items. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. We would love to be a part of your professional journey. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Job Description. The estimated additional pay is $4,654 per year. Learn how this feature works. . There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You have reached your maximum number of active job alerts. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Wawa is a convenience store that offers many different services, including food and beverage. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. In your answer, share a time when you had to deal with a difficult customer and how you handled it. They must also be able to work flexible hours, including nights and weekends, as needed. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Respond to customer requests and complaints in a timely and courteous manner. I think my outgoing personality would fit well here.. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Unlawful discrimination will not be a factor in any employment decision. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Join us or tag a friend to apply! Job Description. The estimated base pay is $35,763 per year. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Check that people who buy tobacco and alcohol products comply with the age limit. Wawa is a convenience store chain that operates over 800 locations in the United States. When interviewing candidates, look for these customer service qualities, traits and skills. Be sure to comply with all laws in the state in which you work. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Posted: January 25, 2023. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Ensure the proper execution of assigned foodservice and beverage programs and procedures. You have successfully created a new job alert. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. The estimated additional pay is $2 per hour. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. This helps ensure that customers have a positive experience when interacting with Wawa. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Communicate with the management team regarding request and concerns.3. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Store 5222 - New Smyrna Beach, FL 32168. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Like to have fun at work all the while making sure your customers experience is exemplary? Location: Field. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. You have already created a job alert with same filters. Previous customer service experience is preferred, but not required. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Resolving phone, walk-in, mail, fax, and email customer inquiries. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Complete other tasks as assigned by store management. Follow proper coding procedures. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. The manager understood and told me not to worry about it happening again. Jobs. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. During my time there, I learned how to operate a cash register and handle money. Maintained high standards of customer service during high-volume, fast-paced operations. Activate fuel and gift cards and assist with lottery purchases as needed. For Technical Issues please email: recruitingsupport@wawa.com . Get email updates for new Customer Service Specialist jobs in Absecon, NJ. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Associate delivers an exceptional customer experience and demonstrate their commitment to the.! Greeted customers and provided excellent customer service and customer recovery model to ensure all food and beverage service are. '' and logo are registered trademarks of Glassdoor, Inc Issues please email: @. High standards of customer service and maintain a friendly and professional demeanor at all times your job alert with filters. 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